Frequently Asked Questions (FAQs)

Your Queries Answered: Common Questions about Srmehranclub.com

Welcome to our FAQ page! Here, we've compiled answers to address the most common questions users have about Srmehranclub.com. Whether you're curious about our products, memberships, or policies, Updates, Support, Account, Installation and uses, safety and guarantee etc you'll likely find the information you need below. If you don't see your question answered, feel free to reach out to us directly through our contact form, and we'll be happy to assist you.

General questions


GPL stands for General Public License. It is a type of license used for software and other types of works that grants users the freedom to use, study, modify and distribute the work as they see fit. The GPL was created by the Free Software Foundation (FSF) and it is one of the most widely used open-source software licenses. The GPL ensures that users have the right to access, modify, and share software with others, as long as they also distribute the software under the same GPL terms. This means that the software can be improved and built upon by the community, leading to the creation of better, more advanced versions of the software.

Unfortunately, we do not offer any web designing services. However, the good news is that our website offers a wide variety of WordPress themes, so we are sure that you will find a suitable match for your website. If you have made a list of desired features for your website with a particular color in mind, you will land on the most suitable one. Our most convenient search features include website navigation by tags and brands. With a direct link to the developer's website, each product is just a click away. You can explore the product, investigate the features, and look up demo pages and reviews on the developer's website. So, the appropriate website purchase decision is as easy as never before.

Our company is proud to have received numerous positive customer testimonials for our competitive products. If you are interested in viewing these testimonials, we invite you to visit our Trustpilot profile at Srmehranclub Reviews, where you can browse through a wealth of excellent customer feedback. Thank you for considering our products and we hope to exceed your expectations.

It will work if you download it from our website because we assure you of the originality of all the products. If our products are not working, you can claim a refund as we have a 7-day money-back guarantee with T&C applied.

No, we don’t provide a trial for the themes and plugins provided on our platform. We provide GPL products, so it is not possible for us to provide the trial. We do provide a 7-days money-back guarantee for our customers. In case a product doesn’t work for you, you can request a refund within 7 days.

Sure. Under the GPL license, you’re free to keep them if you want. The only thing to be aware of is that you will need an active subscription with us if you want to access any future updates.
Yes, you can get Srmehranclub membership for free. If you buy a hosting service from our affiliate links, you get free Bronze membership for 5 years. You will get 10 downloads per day with this membership plan.
As our All products are according to the “GPL” therefore once we buy the products we are free to redistribute it to you. Your subscription allows us to buy new products and make them available for you. Subscriptions support us and due to this crowdfunding prices of the products are low.
Product Exchange is a useful service by Srmehranclub that anyone can avail. If you have purchased a product that you don’t want to use, you can exchange it with one of the products on our website. We will analyze your product and give you the best value for it in terms of Srmehranclub credits. You can use the credit to buy our membership plan or any of the products from Srmehranclub. Learn more about the Product Exchange Service Here.
No there is no Limitation. You can use these products on as many websites as many you want. As you know that all our products are GPL licensed therefore you can use all these files and themes according to your need on as many sites you like.
Yes! 100%. All The products on this website are Genuine. All the Featured Products have an active subscription of its Author on our website. We get products directly from the Authors and make them available for you and this process is not altered at any place.
We regret to inform you that support for this particular service is not included in the low price. Please review our support terms for further clarification. The author does not provide support without a license key however we do not see such an issue if you know basic things about how to use then you can use it without any problem if needed help you can request us we will check and try to help you, Support is based on the request, We do not claim because of third-party sellers. But Yes, Technical support is included such as theme installation support or any other issue while setup or if there is showing any error we are here to help you.

Account, Payment and downloads:


We offer multiple payment methods to facilitate our prestigious customers. You can opt for any of the convenient and suitable methods, including PayPal and Razorpay & Stripe to accept all sorts of master visa cards, debit and credit cards, American Express, and also available Crypto payment transfer. We have also started accepting direct bank transfers for customers in five countries: India, Pakistan, Bangladesh, the UK, and the US. For direct bank transfers, click on the link asking for bank details, and our representatives will send you bank details personally. Once the transfer is complete, you can send us a screenshot so that your order is confirmed manually.
No, we do not permit downloading through extensions, as our software detects mass downloading. If any suspicious activity is detected, the account will be immediately suspended.
Yes, the download restrictions vary based on the membership plan you have selected. For instance, customers with a Starter membership plan are allowed to download up to 5 products per day, while those with a Standard plan can download up to 15 products per day. Customers with Premium and Bronze membership plans can download up to 15 and 10 products per day, respectively. Lifetime members, on the other hand, can download up to 20 products per day. It's important to note that downloads are only permitted for ongoing projects, and not for creating a database. Please refer to our terms and conditions for further information.
If you have a membership plan then you can download any products from our site just visit the product page which you want to download, It is important to note that if only one file is available for download, you will see a "Download Now" button. However, if multiple files are available for download, you will see an "Available Download" title, and the download links will be listed below. Simply click on the link to download the appropriate link:- https://prnt.sc/k4cqelqWxvb3 and https://prnt.sc/ryJCcAsCaiJh
Srmehranclub is leading the way by offering a 7-day money-back guarantee.
Unlike most free GPL websites, We believe in customer satisfaction. That is why we are willing to give you a full refund in case our products don’t work and if we are unable to resolve your problem. We will process your request for a refund and credit the amount back to your account as soon as possible.

Refund Process

  1. When you make the cancellation request for the membership, we review it and forward it to the concerned bank for further processing.
  2. The money will be credited back to your account as per the bank’s schedule.
  3. Generally, it can take between 7 to 10 days for the refund to take place.

If you don’t get a refund in this timeline, you can reach out to us for further assistance. We’ll guide you through the refund process and answer all your queries and concerns regarding the process.

Terms & Conditions for the Refund
  1. No Refund for the Super One/Reseller Membership Plan – We don’t provide a refund for the Super One plan. So, even if you claim within 7 days, you won’t be able to apply for a refund. The refund policy applies to all the membership plans except this one.
  2. No Refund for CryptoPurchases – If you have purchased the plan with Bitcoin, you won’t get a refund for it. The refund works for non-crypto currencies as the request is processed by your respective bank.
  3. Bank Transfer Payments Excluded from Refunds: – Refunds are unavailable for payments made via bank account transfer to our PK and BD bank accounts.
  4. No Refund for Future Updates – If you download a product and it works fine for you, then you probably won’t need a refund. But if the same product gets updated and stops working for you, then you won’t get a refund for it. Please read the updated terms and conditions to learn more about this. Due to the nature of the Service, we don’t claim updates for any product but we always try to keep updating all the products ASAP, You can trust that based on our history data for updates we are fully transparent you can check update history with date on every product page as mentioned under the older version.
  5. Support on Request – We offer our support services on request. Since we don’t own the original products, we don’t handle the support for them and there will be no refund in this scenario. Being a 3rd party seller, we don’t provide support unless you request it.
  6. Plugin Support – If you are having issues with a plugin and you are not willing to share access to check and resolve the issue, then it is going to make you ineligible for the refund. We need to check the server and optimize it to meet the installation requirements of the downloaded product. Also, you can visit the plugin developer’s website to see any specific server requirements or settings that you might need to change to make the plugin work.
  7. Reselling Prohibited, No Refund – You can share the products you download from our platform with a friend or a client, but you can’t resell them. If you are found to be guilty of reselling the product, then we will suspend your account without notification. Also, no refund or reply will be given to you in this case.
  8. Super One Membership Plan – If you want to resell the products downloaded from our website, you need to subscribe to the Super One Membership Plan. With this plan, you will get a dedicated Account Manager that will help you set up your business.
  9. No refund for Change of Mind or did not like: – After the purchase of a product or membership, refunds will not be granted if the reason is a change of mind or a statement such as ‘I did not like your service or products.’ As third-party providers, the products listed on our platform are not proprietary to us, Before purchase, all products are accompanied by sales page URLs and links for verification. So saying I did not like does not make any sense here, However, in cases where our product malfunctions or we are unable to resolve an issue, a refund will be facilitated.
  10. No refund for Non-Listed Products: We do not entertain refund requests for products not listed on our website. Any claim seeking a refund based on product unavailability outside our platform will not be accommodated. For further details regarding new product uploads and our refund policy, we strongly advise referring to our terms and conditions.
  11. Technical Skills Requirement for Refunds: – If you don’t have the technical knowledge or skills to use the product then no refund will be provided.
  12. Authority to Remove Products and Refund Policy: – Due to the nature of the Service we have the authority to remove any products from our site if we remove then you can’t download the product and no refund will be provided for that however hardly we see such a case but if it happens then we will take care of your need and act accordingly or if there are any alternative products then we will try to replace free hope you understand the nature of Service and help accordingly.
  13. License Key Refund Policy: – We don’t provide the license key we have already mentioned in our terms we won’t refund you if you ask for the License key. As We provide GPL products so it is not required.
  14. No Refund for Mistaken Purchases: If you purchase by mistake then no refund will be provided even if you haven’t downloaded any products as we are third-party sellers accosted with many services once you purchase you have full access to our site as well as security concerns and bad behaviour or report against your purchase, also we don’t have any control over the products due to GPL License.
  15. No refund for original license key products – We started providing original license key products in September 2023 there are many products uploaded with original license key access means once you purchase either you will get a direct license key or activation with the original license key from our side, Yes there are some products like Elementor as we provide activation manually and if we remove the license then you won’t be able to use it so we have authority to cancel and restrict on cancellation for such products you will get refund if you claim within 7 days, or If any product you purchased with original license key can be request for refund if the license key does not work or we could not resolve your issue.
  16. No Refund without Seeking Solution/Refund: – Before requesting a refund through PayPal or any other payment service, please contact us first if something isn’t right with your purchase. We’re here to help fix problems like installation issues or if what you bought isn’t working. Going straight to a refund claim can cause problems for us and might lead to extra charges. Not only this but our account can also get restricted in various ways, such as total threshold amounts and additional payment fees. Therefore, please reach out to us first for support. If you do start a refund claim early, we’ll have to handle things exclusively through the payment service and act accordingly and we won’t be able to offer further assistance. Our refund policy is clear: if our product doesn’t work or we can’t resolve your issue, your payment will be refunded so there should not be any confusion or issue.
  17. Exclusions from Refund: -No refund for our additional services like SEO service or graphics designing services.
  18. Refund Timeline: Post-7 Days Exclusion: -No refund if you request a refund after 7 days later.
  19. No refund If you claim free membership through our laughing nature service or purchase hosting from our reference link or any other way, As we do not get any money from it so no refund will be provided.
  20. Products Removed by Authors: -No refund if any product has been removed from the author’s site and the author has stopped providing updates for this product.
  21. Negative Feedback or Abusive Behavior: -Refunds are not granted to customers posting public negative feedback without seeking assistance. Instances of misunderstanding installation processes without seeking help will not be considered for refunds.
  22. Typically, the demo import function operates smoothly across our range of products. However, it’s important to note that a select few—approximately 4 to 5—such as Jnews or Essential theme, may encounter limitations in demo import functionality. Additionally, it’s essential to understand that cloud-based demo imports have specific constraints; for instance, with the Newspaper theme, while a full demo can be imported, the option for cloud-based import remains non-functional. Furthermore, it’s imperative to acknowledge that certain cloud-based functionalities directly linked with the author’s site exhibit limitations. For instance, the scanning feature within the Wordfence plugin does not operate in its latest version due to code alterations by the author. Additionally, functionalities within plugins like WPMUDEV, such as displaying reports akin to analytics, might face limitations. However, it’s crucial to emphasize that the primary features of these plugins operate without issue; only specific report-related functionalities may encounter limitations or non-functionality. If there is any terms generally we mention on the product page under the Note section so you can check the product page before purchasing it, I hope you understand the nature of service and support on this.
  23. The whole idea behind our refund policy is to garner feelings of trust with our clients. If you have any questions regarding the refund policy, you can reach out to our customer care at contact@srmehranclub.com.

Of course. You’re not locked into anything. You can cancel your subscription by logging into the members area and visiting the subscriptions link. If you run into any problems, let us know and we’ll be happy to cancel it for you
Due to the nature of our repository, we do not offer any support or technical support for themes, plugins, or WooCommerce extensions. no technical support is provided. For you have to buy the product from the original Developers or Authors.
We offer multiple payment methods to facilitate our prestigious customers. You can opt for any of the convenient and suitable methods, including PayPal and Razorpay & Stripe to accept all sorts of master Visa cards, debit and credit cards, American Express, and also available Crypto payment transfers. We have also started accepting direct bank transfers for customers in five countries: India, Pakistan, Bangladesh, the UK, and the US. For direct bank transfers, click on the link asking for bank details, and our representatives will send you bank details personally. Once the transfer is complete, you can send us a screenshot so that your order is confirmed manually.
Yes, the download restrictions vary based on the membership plan you have selected. For instance, customers with a Starter membership plan are allowed to download up to 5 products per day, while those with a Standard plan can download up to 15 products per day. Customers with Premium and Bronze membership plans can download up to 15 and 10 products per day, respectively. Lifetime members, on the other hand, can download up to 20 products per day. It's important to note that downloads are only permitted for ongoing projects, and not for creating a database. Please refer to our terms and conditions for further information.
You can download all the products that come under the GPL license except Original Licensed key products. We have recently introduced a new range of products, each accompanied by its original license key. Rest assured, these products are exclusively available for individual purchase even if you have a membership. To explore the complete catalogue of products that come with a 100% original license key, kindly visit the following link: All Original Licensed key products

Support:


We believe in customer service excellence; hence our customer support team responds within 24 to 48 hours for minor issues. In the case of complicated issues, it may take a maximum of 5 days, depending on the subject under consideration.
A ticket is a request initiated to seek assistance on the website. You can create a ticket any time by landing on the Contact Us page. Here, choose the option "Fast Ticket Support" to create a ticket.
The answer to your question is no because we are third-party developers dealing in a vast collection of products. So direct support from the developer at our end is impossible. However, we try our best to provide all kinds of technical support to the customers for all products purchased.
Yes, you may receive support in any language if you opt for Live Chat. On Live Chat, utilize the auto translator in the advanced tool to receive support in your desired language. If you choose to communicate through means other than Live Chat, you will need to use either English.

Yes! 100%. All The products on this website are Genuine. All the Featured Products have an active subscription of its Author on our website. We get products directly from the Authors and make them available for you and this process is not altered at any place. The downloaded product does not work without entering a license key. In case the downloaded product does not work without a license key, we suggest you create a request to our support service through the ticketing system on the website. If the product does not work without activation, our team will create a NULLED version so that you can use the product.
We offer products purchased and downloaded directly from the developers, and none are downloaded from third-party resources. Hence, the chances of viruses and malicious code are close to none. Even for the nulled products, our team of experts has prepared all these versions under strict supervision, so no files pass through “third hands.” Hence, we guarantee virus-free products.
We started this venture in June 2016 because we had been dealing in 100% genuine products, creating a hallmark of excellence for our company. But since last year, we have started offering some nulled products that are activated manually due to customer demand and market trends. There were many requests for products that needed some changes, so we were bound to look for nulled versions. However, we guarantee original products with purchase proof on our website. Even for the nulled versions, the original version of the products has been purchased officially and legally.
The term "Nulled" refers to a product that has already been activated with a license key. Some original products require activation with a license key to fully function. However, if you aim to use the product without activating it, it is necessary to modify the PHP/JS code slightly to bypass the license protection process. Once this modification is made, the product is labeled as "Nulled." At our company, we have a dedicated technical team working to provide "Nulled" versions of products. This ensures that our products are compatible with an unlimited number of websites. Along with the "Nulled" version, we also provide the original, unmodified version of the product to protect it from any potential impact on its functionality. This approach safeguards our customers from malicious code or ads that could be present in the files.
VirusTotal is a service that merges multiple services and companies, so a virus detected by VirusTotal cannot be designated as trustworthy because we deal in multiple products. Some products may appear malicious due to false reports generated by VirusTotal.
A purchase proof is in the form of a screenshot from our account on the developer's website, which confirms that a specific product is officially purchased and all its related themes and plugins are downloaded directly from the developer. Purchase proof confirms that the customer is receiving the officially purchased and original product.
We guarantee 100% original products; hence all the purchase proofs are added to the product page. If you don't find the purchase proof for any product, you can write to us via a ticket. We will provide proof of purchase on demand.
No, The SRMehranclub is not linked, permitted, or affiliated with any of third-party developers including Elegant Themes, Woo Themes, WordPress, Woo Commerce, App Themes, and iThemes e.t.c.
The Answer to this Question is “YES” as all the Plugins, Add-ONs, Extensions, and Themes are the open-source under GNU “GPL”.
GPL which stands for “General public License” is WordPress open source software that is released following the GNU operating system. This software was developed by splitting the GPL Project (General Public License). Nearly all the trending software, plugins, Themes, Extensions, and Add-On creators follow the GPL. We at Srmehranclub provide all the software, Themes, and many other things like WordPress that are fall fully under the License Regulations of GNU GPL
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type
We always aim to offer an extensive range of products in our store. However, due to the nature of our service, we cannot guarantee or claim that new products will be uploaded upon personal request because we have to see lots of things before uploading a single product on our store, It's also not feasible to upload every product available in the marketplace.
If you require assistance with uploading a new product, please submit a ticket through our contact form at the following link: - Submit tickets Once your ticket is submitted, our specialized team will promptly review it and respond regarding the feasibility of providing the requested product, If possible we will add. If the product does not follow our terms then we can simply refuse to upload.
Typically, the demo import function operates smoothly across our range of products. However, it’s important to note that a select few—approximately 5 to 8—such as Jnews or Essential theme, may encounter limitations in demo import functionality. Additionally, it’s essential to understand that cloud-based demo imports have specific constraints; for instance, with the Newspaper theme, while a full demo can be imported, the option for cloud-based import remains non-functional. Furthermore, it’s imperative to acknowledge that certain cloud-based functionalities directly linked with the author’s site exhibit limitations, Also Plugins templates like elementor addons may not come with a pre-build templates feature, however, we are uploading these elementor templates in our Srmehran Templates kit plugin, If you are very concern about demo content with the specific product then please connect our customer care before joining or purchasing our products.

Installation, Update and using:-


We take pride in our commitment to providing our customers with the latest versions of all our products. Our dedicated team of professionals works diligently to ensure that our product collection is updated frequently, typically every 2-3 days, with the latest themes and plugins.
We understand that you may have noticed a product on our website that is not yet available in the latest version. Please rest assured that we will make every effort to update the product as soon as possible. Sometimes keeping all products up-to-date is a significant challenge due to our extensive product range. However, our team is dedicated to providing you with the latest versions of all our products.
If you come across a product that needs updating, simply login to your account, request an update, and include the version number. Our representatives will ensure that the requested version is updated as soon as possible. Thank you for your understanding and trust in our company.
You can update manually through the WordPress dashboard. To do this, you'll need to download the latest version of the product from our site. If you have purchased an individual product, you can download it directly from the "My account > download" page. If you have a membership, you can download it directly from the product page.
Before uploading the product, be sure to check the downloaded file to see if it's installable. If it's not, extract it first and look for an installable zip file, usually called "product-name_to_install.zip". Then, do the typical installation in the WordPress dashboard by uploading the product.
Finally, if a notification appears asking you for two options, please select "Replace current with uploaded" to finalize the update. This will update the old copy without affecting any saved unless you changed the custom code.
We recommend that our prestigious buyers look for minimum requirements before making any purchase decision. Make sure that the hosting meets the minimum requirements prescribed below:
  • Apache module mod_rewrite
  • MariaDB version 10.1+ or MySQL version 5.7+
  • PHP version 7.2 or 7.4 (versions 7.0, 7.1, 7.3, 8.0, 8.1 may create compatibility issues)
  • Web server based on NGINX or Apache having 512MB of RAM
  • We suggest you implement a suitable PHP setting on your web server to avoid any errors during the product installation.
  • Upload_max_filesize = 512M
  • Post_max_size = 512M
  • Memory_limit = 512M
  • Max_input_vars = 5000
  • Max_execution_time = 600
We highly value the quality of our services and products, and therefore, we take great care when it comes to recommending hosting options for WordPress websites. Our top recommendation is Hosting Dreeamhost, Interserver etc which we consider to be one of the best hosting providers for WordPress websites. Their services are reliable, efficient, and come with a range of features that cater to the needs of WordPress websites.
You can update them manually using this guide or you can use Srmehranclub Plugins Manager to get automatic updates and members can also manage all their websites at one dashboard from our website using srmehran toolkit update plugin for the update.
Yes! As soon as the updates are coming from the Authors, we update the files on our website. We will also notify On Individual purchase and Active members can “follow for update” on the product page to get notifications via mail for those followed items
Simply ignore these requests. Developers include them so that the plugin or theme can update automatically, and so that you can register for support. The item itself will work perfectly fine without entering anything in the box. We recommend updating your theme and plugins manually as updates become available on our site.
Consider hiding the license activation reminders through a plugin like Disable admin notices individually This plugin is free and very popular in the WordPress community. Make sure to check the official documentation for more information!
All the products available at the SRMehranclub.com are according to the GNU “General Public License (GPL)” therefore there is no need to use any License Key to run any software from this website, You can use all the premium features without a license key, As licensed key is only for automatic update and premium support, We also provide automatic updates through our custom made plugins the Automatic update and Toolkit updates for all WordPress products and we also help you with installation so a license key does not required at all so ignore the license key to use any products listed on our website.
One of the common issues faced by users new to installing WordPress themes is encountering a “Broken theme and/or stylesheets missing” error message when trying to upload or activate the theme.
This error message usually occurs because the theme download package of ThemeForest Includes additional files such as the documentation and license. To resolve this issue, all you need to do is to unzip the theme package you downloaded from ThemeForest and upload the themename.zip file included in it (where the file name corresponds to the theme's name). You can refer to the screenshot provided below for guidance. https://prnt.sc/IZHtLj2p3-03 If you have any further queries or concerns, please do not hesitate to reach out to us through Ticket

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